Returns, Refunds and Cancellations

Read this before you order, not after. It is short and it is honest about what we can and cannot do.

The short version

• Wrong item, damaged item, printing defect, or a size that does not match our size chart — our fault, fully covered. Free replacement or a full refund.
• Ordered the wrong size — one free size exchange per order, within 7 days.
• Changed your mind — we cannot accept a return. Every garment is printed for you individually and cannot be resold.

Cancellations

You can cancel any order free of charge within 2 hours of placing it, or any time before it enters printing, whichever is later. Email hi@bambiha.com with your order number.

Once printing has begun the order cannot be cancelled. We will always tell you which stage your order is at if you ask.

What we will replace or refund

Raise a claim within 7 days of delivery if:

• You received a different product, colour or size from the one you ordered
• The garment arrived torn, stained or damaged
• The print is cracked, misaligned, faded or peeling on arrival
• The measurements differ from our published size chart by more than 1 inch
• The parcel arrived with items missing

Email hi@bambiha.com with your order number, a photograph of the issue, and a photograph of the shipping label. We will arrange a free reverse pickup and send a replacement, or refund you in full — your choice.

Size exchanges

One free size exchange per order, requested within 7 days of delivery. Conditions:

• Unworn, unwashed, unaltered, with all tags attached and no odour of perfume or smoke
• Subject to availability in the size you want
• The replacement ships within 2 – 4 working days of us receiving the original back

What we cannot take back

• Change-of-mind returns on printed or acid-washed garments — these are made to order
• Anything worn, washed, altered or damaged after delivery
• Items returned without tags or original packaging
• Claims raised more than 7 days after delivery
• Innerwear and socks, for hygiene reasons

A note on acid wash

Acid-washed garments are dyed and treated individually. No two pieces are identical. Variation in wash pattern, mottling and depth of colour between your garment and the product photograph is the process working correctly, not a defect. If the variation is severe enough that you would call it a different colour, write to us and we will look at it fairly.

Refund timelines

We approve or decline a claim within 48 hours of receiving your photographs. Once your bank has the money, the remaining delay is theirs, not ours — but we will chase it with you if it overruns.

Shipping charges and the ₹99 Cash on Delivery handling fee are refunded in full where the fault is ours. Where you are exchanging for size or cancelling after dispatch, they are not.

Still not resolved

Escalate to our Grievance Officer, Harjot Singh Bhatia, at hi@bambiha.com. Complaints are acknowledged within 48 hours and closed within one month.

You also retain every right available to you under the Consumer Protection Act, 2019, including approaching the National Consumer Helpline on 1915 or your District Consumer Disputes Redressal Commission. Nothing on this page takes that away.